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Lead Contract Support
Build and develop relationships with key business and account stakeholders, customers and external agencies.
Identify and help drive implementation of savings opportunities to ensure customer and GWS financial savings targets are maximized.
Drive high quality commercial performance through understanding the contractual commitments, better buying and use of preferred suppliers.
Compiling of the Contract Review Business Unit pack
Conducting supplier surveys on MySupplier
Compiling of the Customer Monthly Management Report
Liaising with the client regarding payment of invoices
Weekly debt calls with contract teams
Helpdesk: including but not limited to; logging, distributing and closing of reactive calls on desired system.
Continually develop systems to maximize efficiency benefits for the customer and GWS.
Liaising with client on a variety of matters and attending to their needs whilst maintaining a strong working relationship.
Support the preparation and delivery of monthly Contract and Business Unit Reviews.
Manage the Contract Support Team in the production of billing application, calculating margins, raising invoices and submitting to client.
Managing the Contract Support Team to control the invoice pool.
Creation and review of management reports such as P&L, WIP, Unbilled Revenue, Debt, OPO's & Invoice Pool.
Raising Purchase Orders when required.
Reviewing open Purchase Orders.
Policy and procedure compliance.
Comprehensive spend tracking.
Manage the team’s submission of weekly reports to include WiP, Debt, Invoice Pool and OPO updates.
Drive high quality financial performance to influence P&L result.
Ad-hoc reporting as requested by Business Unit or Business/Finance.
Team KPI management and support
Preparation of journals
Dynamics AX system champion Quality
Co-ordination of sub-contractor files, ensuring they are statutorily compliant with QHSE requirements
Reporting and management of work management system
Logging hazards & customer feedback on the QHSE Management Portal.
Share best practice and innovation People
Build a Contract Support Team and ensure team is effectively utilised.
Lead and develop a Contract Support Team, providing the necessary training and development to ensure effective delivery.
Update labour allocations to ensure accurate client reporting.
Holiday and sickness tracking and trending.
Lead the team performance through motivation and commitment.
Provide knowledge and understanding to coach and support others.
Hold Contract Support Team Meetings to share business updates and best practice.
Conduct Appraisals annually and Personal Development Plans as and when required.
Culture carrier and promotes best practice.
Understand, anticipate and deliver customer (internal and external) needs while building effective relationships whilst optimizing contract performance.
Positively respond to both our internal and external customers (often in a matrix environment) through effective communication and personal accessibility/credibility. Processes, Procedures and Reporting
Ensure company policies and procedures are adhered to consistently throughout the Business Unit / Contract and Contract Support Team.
Deliver the accuracy and integrity of accounting records and financial systems, identify opportunities to enhance system efficiencies.
Demonstrate knowledge of procedures and processes and deliver these to the required standard.
Deliver and maintain compliance through the required procedures and processes through the Contract Support Team.