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Lead Contract Support

Job description:


  • Build and develop relationships with key business and account stakeholders, customers and external agencies.
  • Identify and help drive implementation of savings opportunities to ensure customer and GWS financial savings targets are maximized.
  • Drive high quality commercial performance through understanding the contractual commitments, better buying and use of preferred suppliers.
  • Compiling of the Contract Review Business Unit pack
  • Conducting supplier surveys on MySupplier
  • Compiling of the Customer Monthly Management Report
  • Liaising with the client regarding payment of invoices
  • Weekly debt calls with contract teams
  • Site inductions
  • Helpdesk: including but not limited to; logging, distributing and closing of reactive calls on desired system.
  • Continually develop systems to maximize efficiency benefits for the customer and GWS.
  • Liaising with client on a variety of matters and attending to their needs whilst maintaining a strong working relationship.

  • Support the preparation and delivery of monthly Contract and Business Unit Reviews.
  • Manage the Contract Support Team in the production of billing application, calculating margins, raising invoices and submitting to client.
  • Managing the Contract Support Team to control the invoice pool.
  • Creation and review of management reports such as P&L, WIP, Unbilled Revenue, Debt, OPO's & Invoice Pool.
  • Raising Purchase Orders when required.
  • Reviewing open Purchase Orders.
  • Policy and procedure compliance.
  • Comprehensive spend tracking.
  • Manage the team’s submission of weekly reports to include WiP, Debt, Invoice Pool and OPO updates.
  • Drive high quality financial performance to influence P&L result.
  • Ad-hoc reporting as requested by Business Unit or Business/Finance.
  • Team KPI management and support
  • Preparation of journals
  • Dynamics AX system champion

  • Co-ordination of sub-contractor files, ensuring they are statutorily compliant with QHSE requirements
  • Reporting and management of work management system
  • Logging hazards & customer feedback on the QHSE Management Portal.
  • Management reporting.
  • Share best practice and innovation
  • Build a Contract Support Team and ensure team is effectively utilised.
  • Lead and develop a Contract Support Team, providing the necessary training and development to ensure effective delivery.
  • Update labour allocations to ensure accurate client reporting.
  • Holiday and sickness tracking and trending.
  • Lead the team performance through motivation and commitment.
  • Provide knowledge and understanding to coach and support others.
  • Hold Contract Support Team Meetings to share business updates and best practice.
  • Conduct Appraisals annually and Personal Development Plans as and when required.
  • Culture carrier and promotes best practice.

    Building relationships
  • Understand, anticipate and deliver customer (internal and external) needs while building effective relationships whilst optimizing contract performance.
  • Positively respond to both our internal and external customers (often in a matrix environment) through effective communication and personal accessibility/credibility.

    Processes, Procedures and Reporting
  • Ensure company policies and procedures are adhered to consistently throughout the Business Unit / Contract and Contract Support Team.
  • Deliver the accuracy and integrity of accounting records and financial systems, identify opportunities to enhance system efficiencies.
  • Demonstrate knowledge of procedures and processes and deliver these to the required standard.
  • Deliver and maintain compliance through the required procedures and processes through the Contract Support Team.

What do you offer?

  • Higher educational qualifications; degree (or equivalent)
  • Previous experience of a service industry role
  • Formal training in the use of Excel, Word and presentation software packages
  • Understands the requirements of operating in a contract environment.
  • Management skills to maximise the performance of staff working directly for them and others
  • Experience with Microsoft Dynamix is a big plus
  • fluent in English




Maarten Tromp

CBRE Global Workplace Solutions IFM B.V. gebruikt cookies om bepaalde voorkeuren te onthouden en vacatures af te stemmen op je interesses.